Privacy Policy
Update: 10 August 2021
oHotelbook.com values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, and tells you how to contact us.
Privacy Statement
Categories of Personal Information We Collect
Mobile Application
Sharing of Personal Information
Your Rights and Choices
Security
Contact Us
Updates to Privacy Statement
Categories of Personal Information We Collect
When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:
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Name, email address, telephone number, and home, business, and billing addressees
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Payment information such as payment card number, expiration date, and billing address
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Loyalty program and membership information
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Birth date and gender
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Geo-location
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Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
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Searches you conduct, transactions, and other interactions with you on our online services and Apps
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Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools
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The searches and transactions conducted through the platform
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Data you give us about other people, such as your travel companions or others for whom you are making a booking
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we receive about you from other companies and third parties such as our business and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis
Mobile Application
When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:
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Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country
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Operating system and version
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Device model
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Performance and data usage
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Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app
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Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your permission as explained below)
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Mobile device settings
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Other technical information such as app name, type, and version as needed to provide you with services
Use of Personal Information
We use your personal information for various purposes described below, which depend on the site you visit or the app you use.
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Book the requested travel or enable vacation property booking
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Provide services related to the booking and/or account
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Create, maintain, and update user accounts on our platform and authenticate you as a user
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Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of ohotelbook platform and services, and as otherwise described in this Privacy Statement
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Enable and facilitate acceptance and processing of payments, coupons, and other transactions
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Collect and enable booking-related reviews
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Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and of the ohotelbook
Communications and Marketing:
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Respond to your questions, requests for information, and process information choices
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Enable communication between you and the travel supplier like hotels and vacation property owners
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Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
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Administer promotions like contests, sweepstakes, and similar giveaways
Other Business Purposes and Compliance
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Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services
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Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement
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Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements
Operate our business using lawful business purposes and as permitted by law
Sharing of Personal Information
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law
We share your personal information within the ohotelbook companies, listed at ohotelbook.com. companies share, access and use your personal information as described in this Privacy Statement.
Third-party service providers. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).
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Travel suppliers. We share personal information with travel-related suppliers such as hotels, airlines, car-rental companies, insurance, vacation-rental property owners and managers, and where available, activity providers, rail, or cruise lines who fulfill your booking. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated services.
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Business partners and offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.
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Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process
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Corporate transactions. We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement.
Your Rights and Choices
You have certain rights and choices with respect to your personal information, as described below:
If you have an account with us, you may change your communication preferences by either (1) logging in and updating the information in your account or (2) contacting us here
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You can update the accuracy of your information at any time by either logging into your account or contacting us
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For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system
For questions about privacy and your rights and choices, please contact us here.
Security
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.
Contact Us
If you have any questions or concerns about our use of your personal information, please contact us
Updates to Privacy Statement
We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.
PRICES
The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite oHotelbook.com best efforts, some of the travel services listed on the website may be incorrectly priced. OHOTELBOOK.COM EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. oHotelbook.com is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.
